Frequently Asked Questions
Q: Can anyone just call up the Food Bank and get food?
A: No. All clients of the Food Bank must go through a screening process.
Q: How do you know people really need the food?
A: When someone asks for food, there is an intake interview to determine if that person fits the eligibility criteria. We ask questions to determine how much money remains after monthly expenses have been paid to meet the rest of their needs. The interview is necessary so that food goes to people who need it.
Q. I heard of someone who drives a nice car ( or wears nice clothes or lives in a nice house) who got a hamper. How do I know people aren’t taking food who don’t need it?
A. The Food Bank is an emergency food service for anybody in financial crisis. If you have just been laid off, you probably wouldn’t sell your car ( or house) to get food immediately. In all cases, we screen every applicant to verify that they are in need at that time.
Q: If the Food Bank just gives food to people, doesn’t that teach them to keep coming back for free food?
A: A large portion of our clients are simply going through a crisis ( e.g. divorce, ill-health, job layoff) that requires them to ask for assistance to help them out in the short term. We offer a hand up not a hand out.
Q: How often can someone come for help?
A: Food Bank clients receive a hamper every 6 weeks and bread and vegetables every 2 weeks.
Q: Do you give out foods that are expired?
A: We make every effort to ensure that all food we hand out is safe and are within the best before dates. When incoming food is sorted, all food past the best before dates are removed from hamper circulation. Our motto is when in doubt throw it out. We do offer foods past the best before dates and dented cans for our clients to take at their discretion. If you are donating food, please check the best before date. “BEST BEFORE” DATE DOES NOT MEAN “BAD AFTER“ Storage time shown is for best quality only — after that, the products texture, color or flavor may change, but in most cases, it will still be safe to consume.
Q: Have a question you would like answered?
A: Feel free to email us. We will respond to you and likely include that question and answer in a future update.